SERENDIPITY HAS NEW STORE HOURS!!!!
To better serve our customers, Serendipity Bridal will have new hours, including staying open until 7 p.m. on Mondays and Thursdays (until 8:00 by appointment), and opening from noon to 6:00 p.m. on Sundays. We look forward to seeing you soon!
MON: 11:00-7:00 (8 by appt) TUES: 11:00-7:00 (8 by appt) WED: CLOSED THURS: 11:00-7:00 (8 by appt) FRI: 10:00-6:00 SAT: 10:00-6:00 (by appt) SUN: NOON-6:00 (by appt)

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Frequently Asked Questions

Must I schedule an appointment, or do you take walk-ins?
We always accommodate walk-ins when possible, but we operate by appointment on Saturdays, and we strongly suggest appointments on weekdays. When you set up an appointment, you are reserving a fitting room and the one-on-one assistance of a bridal consultant. Since our number of scheduled appointments varies and we cannot predict how many walk-ins we will have at any particular time, we cannot guarantee a fitting room without an appointment. Saturday is our busiest day of the week, and if uninterrupted service and privacy are concerns  for you, we ask that you make a weekday appointment when schedules are more flexible. You are always welcome to come in and browse our collection at any time.

How long will my appointment last?
We block out an hour and a half for bridal appointments and an hour for bridesmaid appointments. If you find that you must cancel or are running late for an appointment, please let us know as soon as possible so that another bride may take advantage of the available time slot.

Who should come with me to my appointment?
We recommend bringing one or two guests whose opinions you trust. We have found that a large party can make the experience overwhelming and confusing for the bride. Once you have selected and ordered your gown, you are more than welcome to make separate appointments to try on your gown for other friends and family members.

What should I wear to my appointment?
Please choose modest undergarments on the day of your bridal appointment and be aware that your consultant will be assisting you in the fitting room. You may consider wearing a half slip or Spanx if you would be more comfortable. We have strapless bras available for you to try on, but we recommend wearing or bringing your own for the best fit.

Should I bring in photos of my favorite styles?
You are welcome to bring in pictures of gowns you like, but it is not necessary. Our entire stock of gowns is displayed on our floor, organized by designer. When you come in for your appointment, you will be able to view all of our gowns and decide which ones you would like to try on, and your consultant will help direct you to styles that fit your vision.

What is your price point?
Bridal gowns range from $1000 to $5,000, and the majority of our styles run between approximately $1,500 and $4,000. Bridesmaids' gowns range from approximately $180 to $350. Please be honest with your consultant about your bridal budget. It is her job to to help you find a gown you love at a price you can afford, and falling in love with a gown that is outside of your price range will only put a damper on the rest of your bridal experience.

What designers do you carry?
All of our bridal and bridesmaid designers are listed on our website, along with links to the designers' own websites. For each designer listed, we carry a selection of gowns, but not the entire collection. If there is a particular gown you are interested in trying on, please call us with the style name/number to confirm that we have a sample of that gown.

Do you have gowns in stock, or must they be ordered?
We are a special order salon, and we have only one sample of each available gown. Once you have selected your bridal gown based on the sample, we order a new gown in your selected size and color. Because the designer does not create your gown until we place the order for it, a production time is required. Bridal gowns take 3-5 months to order, depending on the designer, and bridesmaids' gowns take approximately 10 weeks. We do sell our samples off the rack when styles have been discontinued or when we are making room for new pieces; we have a continually updated sample sale section of bridal and bridesmaid gowns in sample sizes.

What sizes are your samples?
Most of our samples are bridal size 10s. Most bridal designers' size charts run smaller than standard retail sizing, so a size 10 sample will fit more like a 6 or an 8. Once you have selected your gown, we take your measurements and order the closest size based on that designer's size chart. Because gowns are ordered in standard sizes, alterations will be necessary. Once your gown arrives, a series of fittings will customize the gown to your body. If you have further questions about samples and sizing, please call us at 512-374-9492 to speak with a consultant.

What is a trunk show?
A trunk show is an opportunity to see a larger collection of gowns from one of our designers. The designer ships in a selection of their gowns, primarily their newest styles, for one weekend to make them available for bridal appointments. We offer additional discounts on any bridal gown ordered from the trunk show designer during the weekend of the trunk show, and designers will often  provide custom changes at no cost. Please check our website or call us at 512-374-9492 for information on upcoming trunk shows.

 
2438 W. Anderson Lane, Austin, Texas 78757 [map]   •   512-374-9492   •   
Mon & TUES: 11 TO 7 (8 by appt)   •   Wed: CLOSED   •   Thurs: 11 TO 7 (8 by appt)   •   FRI: 10 TO 6   •   SAt: 10 TO 6 (BY APPT)   •   SUN: NOON TO 6 (BY APPT)

 

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